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Digital Enablement Portfolio

About

Helping OHIO IT level up its strategic planning, product development, and service delivery practices to make it easier for OHIO teams to consistently deliver experiences that matter. 

Vision

Accelerate OHIO's ability to execute digital strategies.  

Portfolio Priority

A Portfolio Priority is not the only work happening in this Portfolio, but it is the highest priority. If we do not make progress on this priority, the Portfolio will not be successful:

Portfolio Priority: Digital Enablement

Lead the adoption of effective and consistent work planning, prioritization, coordination, and delivery across the IT organization. Results will include the adoption of shared practices for working in and across technology teams, visibility into in-progress and planned work in and between teams, transparent reporting and analysis mechanisms for assessing and forecasting capacity, and visibility of the value delivered by a product, portfolio, or IT organization.  

Roadmap

The Digital Enablement roadmap lays out where we currently are and where we expect to be in the coming months and years. Roadmaps are subject to change based on the priorities of the University, but the overall trajectory should be predictable from semester to semester.

 

Senior Director

Sarah Riddlebarger

Sarah Riddlebarger
Senior Director, Digital Enablement
OIT
riddlebarger@ohio.edu

Current Initiatives

Sep 2024 - Apr 2025
Launch product development tools & practices using Jira Cloud

Rolling out shared best practices on Jira Cloud, a platform that meets the needs of product and technology teams.

Jan 2024 - Mar 2025
Optimizing the OHIO IT Intranet for knowledge management

Unlocking the potential of OHIO IT's collective knowledge through connected and consistent knowledge management tools and practices.

Jan 2024 - Jun 2025
Modernizing the Tech Help Desk

Increasing customer satisfaction and efficiency by re-engineering support processes and leveraging technology to automate low value activities. 

Notable Accomplishments

  • Launched the OHIO IT Portfolio & Product Operating Model

    The new portfolio and model clarifies accountability and enables consistent, cross-functional teaming structures to deliver value regardless of the organization's reporting structure. 

  • Launched the OHIO IT intranet “hub” and affiliated SharePoint sites

    Divested from a duplicative platform (Confluence by Atlassian), migrating information to SharePoint for centralized access to OHIO IT information for the OHIO IT team.

  • Tech Help Desk co-location with Alden Library

    Moved the help desk from Bobcat Depot to align our service and support hours with student needs and collaborate with the Library to provide holistic support to student, faculty, and staff. 

By The Numbers

Percent of OHIO IT staff in May 2024 who agreed or strongly agreed that the new product operating model has helped

Clarify Accountability

70%

Adapt to Change

59%

Speed to Value

57%

Align with Outcomes

63%

Focus on Customer

65%

Get Involved

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